Milton Clinic: General Information

general information

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milton clinic

Level 1 Centro Milton, 36 Baroona Road, Milton, QLD 4064

Tel: (07) 3369 5133
Fax: (07) 3369 8183

welcome to Milton Clinic – Family and Sports Medicine Clinic

Ph 33695133 (all hours)

Please take the time to read this information and if you have any questions please feel free while at the clinic to ask the doctor or receptionist.

Mobile Phones

Please turn your phone to silent while at the clinic; you are welcome to step outside to take your calls. Thank you.

appointments

All patients are required to make an appointment unless it is an emergency (Standard and long appointments are available). Please call the receptionist on 3369 5133.

Prior consideration for the required length of your consultation will prevent delays. Please advise reception if a longer consultation may be required. Reception staff will need to know if you are coming for a medical or procedure to ensure you are allocated the correct time.

Your Information

It is vital we have the correct information on your file. Please notify us as soon as you have changed any of your contact details. To ensure we have correct details the reception staff will ask you to check your details before leaving. This will be done most visits.

Results

To ensure we comply with the privacy legislation we do not give out results over the phone. The doctor will inform you when you should return for the results of investigations.

Occasionally we will send the results to you (some routine pap smears and regular blood tests). If the doctor has told you they will send the result to you it should be received within 2 weeks. If you have not received this letter please call the reception staff.

Fees:

This is not a bulk billing practice. Payment is required on the day of consultation and can be made by cheque, credit card or eftpos. An ATM is also located on the ground floor. Concessions may apply in some situations. Department of Veteran’s Affairs patients are bulk billed.

Please contact our reception staff for any information regarding our fees.

Once you spend a certain amount (threshold) on medical services you may be entitled to a larger rebate from Medicare. When you submit your accounts to Medicare they will track the amounts and you may be eligible for the Medicare safety net.

It is advisable for all patients to register for the safety net please call Medicare 132011.

Repeat Prescriptions Without a Consultation

The doctors may write a repeat prescription without a consultation for a fee. It is important to note that this can only be done in certain situations, please refer to reception.

Recalls and reminders

Milton Clinic has a recall system. In this situation you may be sent a letter from the doctor as a reminder. Please advise reception you have been sent a letter when you call for your appointment.

Please notify reception if you would like to be removed from the recall list.

Contacting your doctor

Occasionally you may need to contact the doctor to give them information. Please call reception or email us at thepractice@miltonclinic.com.au. To contact the doctor urgently please call reception.

After Hours Care

If you require medical attention after hours please call 3369 5133 which will be diverted to the after hours doctor.

These visits may be not bulk billed but membership can be obtained which will result in services being bulk billed. Ask the practice manager for more information or visit www.friendlysociety.com.au

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